Imani - Raw Vietnamese Color Signature Closure Wig

SHIPPING POLICY

We value your purchase and aim to dispatch all orders within seven (7) to 14 business days, excluding signature and custom wigs, which are shipped within 30 business days. Ready to ship products are shipped within three (3) to five (5) business days. Shipping days exclude US holidays.

SHIPPING NOTICE

Please note, there may shipping delays beyond our control during holiday seasons, weather, and specific impacted carrier issues. Delays that may occur within the shipping carriers’ network are not the responsibility of Nerak Luxe Hair LLC. Once your order has been shipped through UPS, FEDEX, or USPS, please allow up to two (2) to five (5) business days for the shipping carrier to deliver your order. If you have questions regarding your order, please feel free to reach out to us at Nerakluxe@yahoo.com.

RETURN & EXCHANGE POLICY

Nerak Luxe Hair LLC wishes all customers to be entirely satisfied with their purchases but unfortunately all sales are FINAL. For the safety of you and all of our clients, we have strict requirements regarding all items from our store. Once the product has been shipped, we can no longer be of any assistance. Human hair is considered hygienic products; therefore, we cannot refund or exchange any products. Any unauthorized returns will be refused and returned to you.

Nerak Luxe Hair LLC are hygienic products and we take matters of hygiene and public safety very seriously. 

TRACKING YOUR ORDER

Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has shipped to include your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

ORDER REFUNDS

Nerak Luxe Hair LLC does not offer refunds on any of our products due to its nature. Nerak Luxe Hair LLC sells hygienic products and we take matters of hygiene and public safety very seriously. Any unauthorized returns will be refused and returned to you.

Please be advised that associated fees applicable to every order will be the responsibility of the customer. Instances of errors related to installment payments are attributed to the customer's side rather than our own. Customers acknowledge and agree to our terms and conditions
before completing the checkout process; therefore, any oversight resulting from their failure to thoroughly review is not considered our esponsibility.

ORDER EXCHANGES

Nerak Luxe Hair LLC does not offer exchanges on any of our products. Nerak Luxe Hair LLC are hygienic products and we take matters of hygiene and public safety very seriously. Any unauthorized returns will be refused and returned to you.

MISSING, DEFECTIVE OR DAMAGED ITEM(S)

Nerak Luxe Hair LLC packages and fulfills all orders in our warehouse. In the rare and unlikely event that an item is missing from your order, please contact us within two (2) days of receipt. For all approved claims of missing items, the full order must be returned to Nerak Luxe Hair LLC in the original sale condition. Upon delivery and inspection, a refund will be issued.

ORDERS NOT RECEIVED

Nerak Luxe Hair LLC is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. All orders come with full packaged insurance (UPS, FEDEX, and USPS). In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier - we will open a claim as well. If the claim is awarded in our favor, the insured amount can be provided to you as a refund or a credit towards your next order.

SIGNATURE, COLOR, & CUSTOM WIGS

Signature, color and/or custom wigs are NON-REFUNDABLE!
Custom wigs that are made with measurements cannot be returned, refunded or exchanged. Signature and custom unit colors are made to order. Once the order is submitted, the order cannot be changed. The custom color you choose will be as close as possible to the photo. We will do our very best to match the color, however, there is no guarantee the color will be exactly the same as the photo or description. By completing your purchase, you agree to these terms. Please email Nerakluxe@yahoo.com for any other questions or concerns.

HAIR CARE

We (Nerak Luxe Hair LLC) are not responsible for the care of your wig unit. In your shipment package, you are sent Hair Care instructions. If the hair becomes tangled, dry, and damaged due to improper hair care, we are not responsible.

To properly care for your raw and/or virgin hair from Nerak Luxe Hair, we've come up with tips for you to follow:

Properly Washing:

Shampoo and condition hair weekly using warm water and sulfate free, hydrating and color safe shampoo and conditioner. Cleansing the hair once a week will prevent dirt and sweat build-up and as a result prevent tangling. During the conditioning process, we highly recommend to let the hair sit in conditioner for one hour and rinse it out with cold water. After cleansing, apply leave-in conditioner at ends of hair, working upwards towards the roots.

Detangling:

Make sure to gently comb raw and virgin hair extensions and wigs after each wash and every day. When detangling the hair, begin at the ends and work up little by little to the roots. Keep a spray bottle handy to keep hair moist, easing the process and minimizing breakage.

Drying:

It is important to let the extensions and wigs air dry and if a blow-dryer is necessary, keep setting on cool. The heat from a blow dryer can damage the hair and even shorten the life-span. To prevent tangling while hair drying, section and plait hair into large braids.

Avoiding Dry Ends:

Use silk serum right after cleanse to combat heat and split ends while helping to leave your hair with a luminous shine. This method works as a protective coat on hair, preventing water from evaporating, thus helping to keep it hydrated, soft, and healthy.